When do I pay?
Payment is due on the day of service. If we do not receive cash or a check at your home during the cleaning, we will assume you would like us to charge the credit card we have on file for you unless other arrangements have been made. If you do want to leave a check or cash, please leave it in an envelope clearly marked with Hezina Perseverance" on it. If we are not able to collect the day of service, we may be forced to charge a late payment fee.
What payments do you accept?
You will need to supply a Visa or MasterCard number to confirm your appointment, but the day of service you can pay with cash or check or we will charge the credit card at the end of the service day. We will email your receipt soon after
Is my credit card number safe with you?
Yes, we are utilizing the latest PCI-compliant credit card processing software which masks all but the last 4 digits of your card number and encrypts all the data. When you give us your number it is entered immediately into the system and shredded immediately.
Can I get a refund if I am dissatisfied with the cleaning?
We stand behind our 24-hour guarantee and will return to correct any issues you had with your cleaning as soon as possible. Please, do let us know if you have any issues at all.
What if my cleaning falls on a holiday?
If your schedule falls on a holiday, Hezina will contact you to reschedule your cleaning
What is your cancellation policy?
If it is necessary to cancel/skip any scheduled cleaning, please notify Hezina Perseverance at least 2 business days before the scheduled day, due to the high demand for our service and we can reassign the cleaning team to another appointment. The following charges will be made if we do not receive proper notification: * Less than 2 business day notice: $75 fee * Less than 1 business day notice: Full price of your cleaning
Do I have to be home for your service?
No, most of our clients give us a key to their home, but you can use your concierge, a lockbox, leave the key with a neighbor, leave the key under a mat or be home to let us in. Our cleaners are carefully screened and trained in the use of alarm systems and keypad locks which will also increase your security.
What if something gets broken in my home?
Let us know as soon as you notice the broken item or within 24 hours of the cleaning. Our cleaners are trained to let us know immediately if they break something, so we can let you know immediately. We accept full responsibility for the cleaners and will repair or replace the broken item as soon as possible.